InterCall Management Team
InterCall's management team plays an integral part in our growth, innovation and unwavering dedication to customer support. They have a variety of backgrounds, but one singular goal: to help our customers create better connections.
Important Info
Scott Etzler
President
Hometown: Salem, Indiana
Education: Indiana University, MBA from Northwestern
With InterCall Since: 1998
Scott knew without a doubt that he wanted to pursue a career in business. After working summers on a farm, he moved on to marketing and general management, eventually earning executive positions at AT&T, Decision Industries and Sprint. He then continued with his education at Northwestern University’s Kellogg School of Management. Scott is now an active board member for Northwestern University’s Kellogg School of Management Advisory Board, Steppenwolf Theatre Treasurer, Indiana University Dean's Advisory Council and a Leadership Greater Chicago Fellow. Scott is proud of the benefits InterCall’s conferencing services bring to its customers, including operational savings, improved productivity and a better quality of life for their employees.
Michael Nessler
Executive Vice President of Global Operations
Education: Southern Methodist University
With InterCall Since: 2007
Mike is driving InterCall’s growing global presence while maintaining its emphasis on customer service. He oversees company infrastructure to ensure InterCall delivers a consistent customer experience from anywhere in the world. Mike brings years of development and integration experience from various technological companies, including Convergys, where he helped to expand the company by $500 million in a 5-year period. Mike also manages InterCall’s IT department and new product integration. Mike’s mantra: Customer experience is king.
Heather Welborn
Executive Vice President of National Sales
Hometown: Fort Wayne, IN
Education: Anderson University
With InterCall Since: 1995
Heather leads InterCall's Fortune 500 and Global Client Sales Team. Since joining InterCall in September 1995, Heather has held a variety of positions, including National Account Director, Regional Vice President, General Manager of National Accounts, Account Executive, and was responsible for the initiation of the National Account Channel. Prior to joining InterCall, Heather was in Retail Management at Marshall Fields in Chicago, a Retail Buyer at Montgomery Wards in Chicago, and a successful entrepreneur, managing her own accounting business. Heather’s leadership is driven by her absolute commitment to ultimate professionalism and high-touch support. Her team exudes these qualities …which our customers demand.
Marty Dunne
Executive Vice President of Sales
Hometown: La Grange, Illinois
Education: Indiana University
With InterCall Since: 1994
Marty brings years of learning and training expertise to InterCall. Marty got his first job with AT&T, where he learned the ropes of a territory-based operation while selling PBX systems in Chicago. Marty then moved to RR Donnelley in 1990 and sold printing services to catalogers and mail-order companies. InterCall recruited him four years later, as a $5 million company. After three years of leading the top producing sales office, Marty became General Manager, and opened InterCall offices in Denver and throughout the Midwest. Today Marty oversees 24 offices with 325 field-based sales associates throughout the U.S. and Canada. Marty’s commitment to working and playing hard results in a fast-paced, energetic, goal-achieving environment. He is the true, ‘never say die’ leader. If there is an opportunity for InterCall to help our customers be more successful…our team will help make it happen. His energy is the guide-post for our company culture.
Robert Wise
Executive Vice President of Marketing and Strategic Business Development
Hometown: Highland Park, Illinois
Education: Indiana University, JD from Loyola University
With InterCall Since: 1998
After law school, Bob practiced law for a few years and then launched a number of successful start-ups. His company developed a children's entertainment center, car washes and invested in real estate. A chance meeting with Marty Dunne's sister, who was in charge of InterCall's marketing, led him to the company. Bob saw the opportunity for growth and signed on to head the internet division in the spring of 1998, when InterCall was just a $40 million company. His law background became a valuable asset during InterCall's early acquisitions and Bob was eventually named General Counsel. This gave him a unique perspective on every aspect of the company's operations, from products to human resources to real estate transactions. As VP of Marketing and Business Development, Bob’s primary responsibilities include marketing communications, products, training and global business development.
Phillip K. Wilson
Vice President of Global Operations
Hometown: Born in Fairfax, VA. Currently resides in Nashville, TN.
Education: B.S. in Business Marketing from Virginia Tech; MBA from the University of North Florida.
With InterCall Since: 2007
An avid sportsman, Phil enjoys a variety of activities ranging from team sports to bobsledding and surfing. You can count him in for anything that promises adventure and challenge. It’s for this reason that he joined InterCall as VP of Global Operations. In this role, Phil is advancing InterCall’s North America, EMEA, and APAC conferencing servicing operations. His goal is to optimize customer service efficiency and effectiveness, and to develop new opportunities for collaboration to maximize InterCall’s growth potential. Previously, Phil served in operations and finance leadership roles with companies such as Asurion, Convergys Corporation and AT&T.
Herb Pyles
Vice President of Business Acquisition and Integration
Hometown: Reading, PA
Education: University of Missouri, Columbia
With InterCall Since: 1997
Herb helped pioneer some of InterCall’s early technology including our first customer database and reservations system. Today, the former newspaper publisher provides the strategic direction and hands-on expertise to manage the integration of InterCall’s acquisitions. Herb takes great pride in making the complex world of conferencing technology a simple, consistent and reliable experience for all InterCall customers. Herb is “all InterCall, all the time” and continuously selects the paths for our business that put the customer first.
Rob Bellmar
Vice President of Global Operations
Hometown: Plainview, NY
Education: Cornell University
With InterCall Since: 2007
Before coming to InterCall Rob held various roles in the conferencing and telecommunications industry, building programs for customer service and company operations. In 2001 he joined BT Conferencing, where he co-founded the U.S. conferencing division and helped build the company into a $50 million dollar enterprise. He served as Executive Vice President of Global Operations through 2006, overseeing all bridges, telecom and call centers. Rob became a member of InterCall’s senior team in 2007 to help drive our continued growth and his team spirit and commitment to process and customer experience is infectious.
Rob Ewing
Vice President of Information Technology
Hometown: Spartanburg, South Carolina
Education: University of South Carolina
With InterCall Since: 1997
Rob once traveled 45 weeks a year as a computer systems consultant, and thus is a strong advocate for the benefits of conferencing. InterCall lured him over to help build our customer care center in West Point and today is in charge of Information Technology for InterCall. For the average reader, that means Rob and his global development teams work with product management and customers to deliver innovative, reliable and easy to use products and services. Additionally, he maintains all administrative systems and ensures capacity is added as we continue to grow. Rob’s bigger-than-life personality and management style makes sure we get products to market timely, consistently with the quality our customers deserve.
