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InterCall Launched in Malaysia
CHICAGO, December 4, 2009 – InterCall, the world's largest conferencing and collaboration services provider, unveiled its Malaysia Market launch tonight at its Kuala Lumpur Launch Event held at Aquaria KLCC. This event signaled the organisation's official foray into the Malaysia market under the InterCall brand name, which also included the introduction of an expanded InterCall services and solutions offering for the local market. Previously, InterCall's operations in Malaysia were centered on its Genesys Conferencing subsidiary, which the organisation acquired in May 2008.
“This represents an even greater solution sales model for our business,” said Hain MacKay-Cruise, Managing Director InterCall Asia Pacific. “InterCall sees this as a strategic advantage in our ever expanding presence in the Asia Pacific Region, and with Malaysia's rapidly developing market and improving infrastructure this is crucial to our long term plans for the region.” Mr. MacKay-Cruise continued, “For our customers and our potential customers, it equates to an even greater range of services and solutions for them to choose from to meet their specific requirements. We are able to help deliver greater financial savings within the Collaborative Services and Unified Communications space, as well as greater global reach with local expertise, an expanded knowledge base and expertise through the provisioning of services and solutions for Fortune 500 companies, and ultimately the combined resources of both InterCall and Genesys to ensure that all customer meetings are a success”.
Jamie J. Dickson, Director of Sales (Hong Kong & South East Asia) adds, “The Malaysia Market poses as an attractive opportunity for InterCall as a greater number of Fortune 500 Companies are expanding their operations into this market. This coupled with the improvements to Malaysia's IT and Communications infrastructure, and in light of the current global economic environment, which is forcing many organisations to minimise their costs and travel costs in particular, we are confident that this is the right move for our organisation's continued success into the future.”
Along with the existing Genesys Conferencing offerings, the launch has unveiled a full range of other InterCall conferencing and collaboration tools, services and solutions for the Malaysia Market. These include offerings from the basic reservationless audio conferencing services to the more advanced video conferencing, streaming services and InterCall Event Services. For a full list of additional services and solutions offered by InterCall in Malaysia, please visit the InterCall Asia Pacific corporate website at: http://www.intercallapac.com/
Listen to the interview of Hain MacKay-Cruise by BFM89.9 Radio Station in Malaysia.
1) Outlook about the business of Audio, Web and Video Conferencing Solutions and the company's strategies to leverage on growth.
2) Comments about the competition from Skype and InterCall's plan to expand in Asia.
Listen now!
For further information please contact InterCall Asia Pacific Marketing at: apacmarketing@intercallapac.com
About InterCall
InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 500 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall’s strong U.S. presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.