Frequently Asked Questions What is my dial-in number? Please contact 1800-468-225 for information about your dial-in number. What is my Owner Number? Your Owner Number is your personal InterCall identification number that helps you make reservations, check your account and more. If you have questions about your Owner Number, call 1800-468-225. Who is my sales rep and how do I contact him/her? Click here for information about your local InterCall Sales Team. What types of conferences does InterCall offer? InterCall offers a wide array of services including audio, event, web and video solutions. What features does InterCall provide? Click here for a complete list of features. Where is InterCall located? InterCall is located in Sydney and Melbourne and around the globe. For information on our locations, click here. Can I extend the length of my call? Yes, you may extend the length of your call for as long as you like. What happens if my call doesn't last the entire time I've scheduled it for? You can end your call at any time without penalty. What is my Conference ID? Your Conference ID is the unique number designated to your conference. It is helpful to know the conference ID when joining an Operator Assisted or Event call. What are participants required to know in order to join a conference? It depends on the type of conference your participants need to join. Details for joining a conference are provided to the conference Leader at the time a reservation is made, or when the Leader signs up for the service. The Leader is responsible for providing Participants with instructions, unless other arrangements are made. Is there a cancellation fee? For calls of 25 or more scheduled participants there is a AU$5 no-show fee for each unused line. However, there is a buffer of 10%. For example, if you scheduled a call for 100 participants but only 90 participants joined the conference, there will be no cancellation fee. For more information, contact your InterCall Meeting Consultant or Customer Service. Does the Leader need to be first on line? No, the Leader does not need to be first on line for a conference to begin, unless the Leader has changed the default settings on his Reservationless account. How long can I keep my Reservationless passcodes for? You can keep your Reservationless passcodes until you inform us you no longer need them. However, if you have been issued passcodes and have not used them within 6 months, InterCall reserves the right to reclaim those passcodes, making them invalid.