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Cisco WebEx Meeting Center

Frequently Asked Questions

Answers to Web Meeting Questions

Important Info
Cisco WebEx Meeting Center is an easy and convenient way to hold a web meeting.  Below are frequently asked questions about how to use and access this web conferencing solution.
 
  1. What do I need to host or attend a web meeting using Mac OS?
  2. How do I schedule web meetings using Microsoft Outlook?
  3. How do I schedule web meetings using Lotus Notes?
  4. What is the difference between Document Sharing and Application Sharing?
  5. Can I save annotated documents or presentations and view them offline?
  6. Can I show animations and slide transitions in presentations?
  7. Why do attendees sometimes see a yellow crosshatched pattern during application sharing?
  8. Can I use my keyboard keys to remotely control an application that is running on a different platform?
  9. I am using a MAC. Can I share a Keynote presentation?
  10. What do I need to do to share Star office documents on Solaris?
  11. Can I use Mozilla’s FireFox browser?
  12. What if meeting attendees have displays of different sizes or resolutions?
  13. What can I do to speed things up?
  14. How can I test meeting session performance?
  15. Why can’t I bookmark some pages on my meeting service web site?
  16. Why don’t email notifications show the meeting time in the attendees’ time zone?

Frequently Asked Questions

  • What do I need to host or attend a web meeting using Mac OS?

    Minimum requirements include:
    • Mac OS 10.2.x or later
    • Internet Explorer 5.2 or Safari 1.1 or later
    • JavaScript and cookies enabled for the browser
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  • How do I schedule web meetings using Microsoft Outlook?

    You can download the installer from the Resource Center on http://www.meetingcentre.net/, then use Outlook to schedule MeetingCentre meetings, invite attendees and start meetings. Attendees you invite can join the meeting from their Outlook Calendars.
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  • How do I schedule web meetings using Lotus Notes?

    You can download the installer from the Resource Centre on http://www.meetingcentre.net/, then use Lotus Notes to schedule MeetingCentre meetings, invite attendees and start meetings. Attendees you invite can join the web meeting from their Lotus Notes Calendars.
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  • What is the difference between Document Sharing and Application Sharing?

    Document Sharing uses a printer driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the Meeting Manager content viewer. This image is much like a printed document or fax. That is, you cannot edit it. This image requires relatively little bandwidth and thus works well at slower connection speeds.

    Application Sharing sends images of the application in real-time, allowing you to edit documents as well as show all of an application’s features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth.
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  • Can I save annotated documents or presentations and view them offline?

    Yes. To save any document or presentation in a file on your computer choose Save on the File menu. To view the saved file offline simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of Meeting Manager.
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  • Can I show animations and slide transitions in presentations?

    Yes. If you share a Microsoft PowerPoint presentation, attendees can see animations and slide transitions in their content viewers. Alternatively, you can show animations and slide transitions by using Application Sharing to share your slide-authoring application then open the slides in that application.
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  • Why do attendees sometimes see a yellow crosshatched pattern during application sharing?

    The crosshatched pattern is the shadow of a dialog box or window that is in front of the shared application on your screen. Once you close this dialog box or window, the pattern no longer appears.
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  • Can I use my keyboard keys to remotely control an application that is running on a different platform?

    Yes. If you are remotely controlling a presenter’s application, desktop or web browser and your computer’s operating system is not the same as the presenter’s, Meeting Manager automatically maps your keyboard keys to the presenter’s keys. For details, look up “keyboard shortcuts, using to remotely control software” in the Index of the Online Help section of your meeting service web site.
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  • I am using a MAC. Can I share a Keynote presentation?

    Currently, MeetingCentre does not support sharing Keynote presentations in their native format due to Apple’s use of their Quartz technology. To share a Keynote presentation you can:
    • For static presentations, you can convert your presentation to the Adobe PDF format and then use document or application sharing to share the PDF.
    • For presentations with animations and transitions, you can convert your presentation to the Apple QuickTime format and then use Document or Application Sharing to share it.
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  • What do I need to do to share Star office documents on Solaris?

    To import StarOffice 7 presentations, you will need:
    • The Solaris 8 operating system with the 108434-10, 108773-17, 109147-21, and 108435-10 (64 bit only) patches
    • X Server (capable of 800x600 screen resolution and 256 colors) with a window manager (for example, the OpenWindows software, CDE, or GNOME)
    • For accessibility support: GNOME 2.0 or later
    To import StarOffice 6 presentations, you will need:
    • For the Solaris 8 operating system: 108434-01 and 108435-01 (64 bit) patches
    • For Asian language support on Solaris 8: 108773-12 patch
    • For the Solaris 7 operating system: 106327-08, 106300-09 (64 bit) patches
    • X Server (with at least 800x600, 256 colors) with a window manager (e.g. Open- Windows, CDE, GNOME, and 128 MB RAM)
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  • Can I use Mozilla’s FireFox browser?

    Yes. Below are some helpful hints when using Firefox.
    • Users must have a version of the Java Runtime Environment (JRE) installed on their desktop.
    • On Windows, Firefox can be used with Sun's Java Runtime Environment (JRE).
    • It cannot be used with the Microsoft Java VM, as that can only be used with Internet Explorer. Versions of Sun's JRE older than 1.3.0_01 will not work.
    • It is possible to install JRE 1.4.2_01 from within Firefox, using XPInstall technology.
    • By far the easiest way to get Java working is to install Firefox with the Unofficial Installer, then install Java using XPInstall.
    • If you have already downloaded Firefox as a ZIP file, you can add the registry information that JRE 1.4.2 and later require by hand. To do this, save this registry file to your desktop, and double-click to import it. If you are asked if you want to add the information to the Windows registry, click Yes. After this is done, you can install JRE 1.4.2 if required, then restart Firefox and use Java.
    • If neither of the above solutions works, you can use JRE 1.4.1_05 until the issue you are having is resolved. JRE 1.4.1_05 does not require the information in the Windows registry that JRE 1.4.2 does.
    • The feedback page after a meeting is ended may not appear when using Firefox.
    • Menu background colors may be incorrect on certain Windows XP systems, rendering some menu items unreadable.
    • The MeetingCentre client must be manually installed for users to remotely access a computer setup for Access Anywhere. Users can manually install the meeting manager client by downloading the manual installer for Netscape Navigator on the support page.
    • Downloading meetings recorded over the network may not add the proper .wrf file extension to the downloaded file. Workaround: Rename the file and add .wrf to the end of the file.
    • Sharing a local .htm or .html file does not work. Workaround: Change your default browser to Internet Explorer or share the file using Application Sharing after loading the file in your preferred browser.
    For more information, please visit http://www.mozilla.org.
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  • What if meeting attendees have displays of different sizes or resolutions?

    In a MeetingCentre web conference, all of the attendees’ views automatically display the meeting content, even if they have different display resolutions. No matter which resolution attendees’ monitors are set to, attendees’ views automatically follow your mouse pointer. Thus, you should always keep the mouse pointer near the content under discussion. For best results, you should set your monitor to 800 x 600 pixels because this resolution is the most common. To change your monitor’s display resolution for Windows, use the Settings tab in the Display Control Panel. For Mac OS, use the Monitors Control Panel.
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  • What can I do to speed things up?

    To speed things up, try the following:
    • Get the fastest connection that you can. ISPs are rapidly deploying DSL, cable modem and T1 connections. Dial-up modems can do the job but anything less than 56 K is probably too slow. Even with a 56 K modem, your actual connection speed may vary.
    • Try using document and presentation sharing instead of application or desktop sharing. Document and presentation sharing uses less bandwidth. Also, sharing documents or presentations that contain fewer graphics can improve performance.
    • Make sure you have a fast connection. It doesn't help if the attendees are all on T1 connections and you are on a slow modem connection.
    • Test your connection to determine what is causing the problem.
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  • How can I test meeting session performance?

    The Trace Route utility on your computer can help you to determine where problems are occurring between your computer and the WebEx server. On Windows, open a DOS prompt or a Command prompt window, then type:
    • tracert your_site_URL
    • where your_site_URL is the address for your meeting service web site (ensure that you include a space after tracert)

    When running Trace Route, your computer sends packets of information across your connection to measure the amount of time it takes to for the packets to reach the meeting server. Ideally, packets should take between 1-60 ms to reach the server. If packets take between 60-100 ms to reach the server, your connection is slow and may be noticeable in a MeetingCentre web conference. Times longer than 100 ms are likely to seem unacceptably slow. If you continue to experience poor performance, consult your network administrator.

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  • Why can’t I bookmark some pages on my meeting service web site?

    Your meeting service web site dynamically generates many of its pages, which you cannot bookmark. Please bookmark only the home page.
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  • Why don’t email notifications show the meeting time in the attendees’ time zone?

    In email notifications, meeting times automatically appear in your time zone. You can change your time zone on the Preferences page. Although your meeting service cannot determine each attendee’s time zone and adjust it automatically for each email notification, attendees can easily view meeting times in their time zones on your meeting service web site by selecting a different time zone on the Preferences page.
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